REVOPT | Hospitality Services Training by REVOPT
Deliver high quality training for your staff to meet and exceed your defined service standards and ensure customer delight.
Service Training for Hotels, Hotel Services Training, Hotel Pre-opening training, refresher training for hotels, front office staff training, F&B Service training, F&B Staff Training, Housekeeping staff training, HSK Services training, Soft Skills training, Etiquette Training, train the trainer, SOP Creation, SOP Review, SOP Definition, Standard Operating Procedure for Hotels, SOP for Hotels, Hotel SOP, Hospitality SOP, SOP for Hospitality Services, Induction Program, Management Development Program, Management Development Programme
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Services Training

Services Training

Deliver high quality training for your staff to meet and exceed your defined service standards and ensure customer delight.

Methodology & Approach

The focus of the training is to increase the service quality and ensure employee satisfaction thereby increasing customer delight. This also prepares your employees for a high-career-growth trajectory and become your brand ambassadors while lowering attrition.

  • Analysis

    Current Service Process is scrutinized and a Training Needs analysis is done to arrive at the areas where training is needed.

  • Development

    Based on the Training Needs the training curriculum, agenda, methodology, training modules and SOPs are developed.

  • Delivery

    Training is delivered on-site by professional trainers, having extensive hospitality experience, in an interactive and easy-to-learn manner.

  • Feedback

    Upon completion of the training program a post-training analysis is conducted based on participant and hotel feedback and corrective actions taken, if required.

Training Programs

Pre-Opening Training

Basic objective of the training programme would be bringing in the desired culture in the team members. The training would require anywhere between 10 -15 days (4 hours per day) depending upon the staff availability.

Refresher Training

This is based on a Training Need Analysis (TNA) by being in the premises for 3 full days and on basis of the observations, a training plan will be made. The duration of training will depend upon the requirement / days spent on fulfilling the objectives.

Soft-Skills & Etiquette Training

The training will be on various soft-skills applicable in the hotel including creation of standard phraseology. The standard soft-skills programme would include Telephone Handling, Communications, Departmental etiquette, etc.

Train the Trainer

REVOPT will conduct “Train the Trainer” programme enabling the departmental trainer to conduct internal training as an ongoing process.

SOP Creation & Review

We design, create and/or review a set standard operating procedure at a pre-opening or an operational-stage tailored to your hotel’s unique requirements.

Customized Training

  • F&B Services, Front Office, House-keeping
  • Training based on your SOPs
  • Supervisory Development Program
  • Management Development Program
  • Periodical Induction Program
Yes, I am interested in improving the Service levels of my hotel.