The focus of the training is to increase the service quality and ensure employee satisfaction thereby increasing customer delight. This also prepares your employees for a high-career-growth trajectory and become your brand ambassadors while lowering attrition.
Current Service Process is scrutinized and a Training Needs analysis is done to arrive at the areas where training is needed.
Based on the Training Needs the training curriculum, agenda, methodology, training modules and SOPs are developed.
Training is delivered on-site by professional trainers, having extensive hospitality experience, in an interactive and easy-to-learn manner.
Upon completion of the training program a post-training analysis is conducted based on participant and hotel feedback and corrective actions taken, if required.
Basic objective of the training programme would be bringing in the desired culture in the team members. The training would require anywhere between 10 -15 days (4 hours per day) depending upon the staff availability.
This is based on a Training Need Analysis (TNA) by being in the premises for 3 full days and on basis of the observations, a training plan will be made. The duration of training will depend upon the requirement / days spent on fulfilling the objectives.
The training will be on various soft-skills applicable in the hotel including creation of standard phraseology. The standard soft-skills programme would include Telephone Handling, Communications, Departmental etiquette, etc.
REVOPT will conduct “Train the Trainer” programme enabling the departmental trainer to conduct internal training as an ongoing process.
We design, create and/or review a set standard operating procedure at a pre-opening or an operational-stage tailored to your hotel’s unique requirements.