REVOPT | Hotel Service Excellence Audit by REVOPT
A comprehensive audit of all your revenue generating and guest facing areas to provide you with detailed insights about how well you are serving your guests. We help discover gaps in service and identify areas for improvement with our audit that is based on the five pillars of service excellence. Service Audit is conducted by experts who score each service and then collate the results to offer detailed reporting, in-depth analysis and unbiased actionable insights.
Hotel Mystery Shopping, Service Audit for Hotels, Restaurant Mystery shopping, mystery shopping services in india, mystery shopping companies, best mystery shopping companies for hotels, operational area audit, service checks, actionable insights, five pillars of service excellence
15113
page-template,page-template-full_width,page-template-full_width-php,page,page-id-15113,ajax_fade,page_not_loaded,,qode-theme-ver-10.0,wpb-js-composer js-comp-ver-4.12,vc_responsive

Service Excellence Audit

Service Excellence Audit

A systematic and independent evaluation to determine if the expected level of services & facilities are being offered to the guests.

A comprehensive audit of all your revenue generating and guest facing areas to provide you with detailed insights about how well you are serving your guests.

We help discover gaps in service and identify areas for improvement with our audit that is based on the five pillars of service excellence.

Service Audit is conducted by experts who score each service and then collate the results to offer detailed reporting, in-depth analysis and unbiased actionable insights.

What does it cover?

22 Functional Areas

A comprehensive audit of all revenue generating areas and guest facing areas conducted by experienced hospitality operations professionals.

800 Service Checks

Exhaustive check and scoring of each minute detail in each of the functional area to ensure nothing is left to chance. Audit scores are collated and ratings are computed using a unique scoring methodology.

Reports & Analysis

Comprehensive Audit Reports and Summary Results are prepared. Expert analysis and actionable recommendations are presented to the management.

Benefits of Service Excellence Audit?

Benchmarking

The Service Excellence Audit enables you to set a baseline of your existing service standards, measure staff capabilities and set measurable goals and then continuously monitor the improvements.

Alignment

The Audit allows you to not only develop a transparent and guest-centric service standard but also ensures that your staff fully understand the deliverables thereby ensuring alignment with the organizational goals.

Guest Loyalty

Benchmarking of Services and Alignment of staff lead to better service which in turn helps increase guest satisfaction and ensures higher guest loyalty. This increases the customer lifetime value and enhance profitability.

Happier Customers.
More Revenue.
Better Business.

WHY REVOPT?

Tailored Service

It is not just another run of the mill quality checklist. It’s a unique offering that leverages global best practices in Service Quality Audit standards and is specifically tailored to the needs of your property.

Actionable Insights

In-depth reporting and unique scoring methodology backed by expert analysis ensures that you have actionable recommendations to help you attain the desired service levels.

Leverage Expertise

REVOPT has a team of highly skilled Hospitality Professionals that have decades of industry experience across domestic and international chains and independent properties of all sizes.

Call us for a no-obligation discussion with our Service Excellence Experts