A systematic and independent evaluation to determine if the expected level of services & facilities are being offered to the guests.
A comprehensive audit of all revenue generating areas and guest facing areas conducted by experienced hospitality operations professionals.
Exhaustive check and scoring of each minute detail in each of the functional area to ensure nothing is left to chance. Audit scores are collated and ratings are computed using a unique scoring methodology.
Comprehensive Audit Reports and Summary Results are prepared. Expert analysis and actionable recommendations are presented to the management.
The Service Excellence Audit enables you to set a baseline of your existing service standards, measure staff capabilities and set measurable goals and then continuously monitor the improvements.
The Audit allows you to not only develop a transparent and guest-centric service standard but also ensures that your staff fully understand the deliverables thereby ensuring alignment with the organizational goals.
Benchmarking of Services and Alignment of staff lead to better service which in turn helps increase guest satisfaction and ensures higher guest loyalty. This increases the customer lifetime value and enhance profitability.
It is not just another run of the mill quality checklist. It’s a unique offering that leverages global best practices in Service Quality Audit standards and is specifically tailored to the needs of your property.
In-depth reporting and unique scoring methodology backed by expert analysis ensures that you have actionable recommendations to help you attain the desired service levels.
REVOPT has a team of highly skilled Hospitality Professionals that have decades of industry experience across domestic and international chains and independent properties of all sizes.