Managed Reservations
Technology led multi-modal centralized reservations, handled by a team of professionally trained agents with focus on providing the best experience for your guests and maximizing up-sell opportunities.
Transform your Reservations department into a Strategic Revenue Center
What’s Included?
Voice Calls
Our Agents efficiently handle all Inbound inquiry calls to ensure conversion and also initiate Outbound confirmation calls when required.
Our Agents deftly handle all Incoming Enquiries and send out Reservation Confirmation as well as follow-up on Reservations as and when needed.
Real-time Chat
Provide real-time chat for visitors to handle their queries and help in conversion. Both Visitor Initiated or Agent Initiated chats are available.
Reporting & Analytics
Detailed reporting & analytics helps you stay informed about how efficiently the service is being performed.
Quality Monitoring
Services are monitored closely to ensure the quality is maintained at all levels and at all times.
Feedback
Regular Customer Feedback is taken on Reservation Services and Reporting on Feedback is provided to you.
Why Outsource Reservations?
Too Complex
Multiple booking & communication channels, variety of rates and dynamic pricing all add to complexity makes it imperative to have well trained staff.
Training & Retention
While it might be easy to hire reservation agents, bringing them upto exacting standards and then retaining them is not easy today.
Scaling is Linear
It's difficult to add more people on-demand during season or during surge events. It's equally challenging when you want to add a new property.
Service Quality
Meeting with your guests expectation and maintaining the service quality across all channels is not easy.
What are the benefits?
Improve
Conversions
Agents are specifically trained to convert call-to-book ratios and ensure increase in percentage of guaranteed reservations.
Best-in-Class Service
Provide Best in class service to your guests through a team of professionally trained reservation agents.
Improve
Brand image
Strengthen your brand image with benefits of a technologically advanced call centre and provide a multi-modal and holistic experience to your guests.
Increase Customer Loyalty
Efficient and responsive service manifests itself with increasing customer confidence thereby increasing their stickiness and loyalty.
Yes, I want to understand more about how Managed Reservations can help my hotel / chain.