REVOPT | Managed Reservations for Hotel Chains by REVOPT
Technology led multi-modal centralized reservations, handled by a team of professionally trained agents with focus on providing the best experience for your guests and maximizing up-sell opportunities.
Hotel Reservation Outsourcing, Managed Reservations, Reservation Call Outsourcing, Voice Call outsourcing for hotels in India, Reservation Agent, Up-selling, cross-selling, Call-to-book ratio, Online Conversions, Hotel Call Centre, Hotel Reservation Call Center, Call Center for Hotels,
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Managed Reservations

Managed Reservations

Technology led multi-modal centralized reservations, handled by a team of professionally trained agents with focus on providing the best experience for your guests and maximizing up-sell opportunities.

Transform your Reservations department into a Strategic Revenue Center

What’s Included?

Voice Calls

Our Agents efficiently handle all Inbound inquiry calls to ensure conversion and also initiate Outbound confirmation calls when required.

Email

Our Agents deftly handle all Incoming Enquiries and send out Reservation Confirmation as well as follow-up on Reservations as and when needed.

Real-time Chat

Provide real-time chat for visitors to handle their queries and help in conversion. Both Visitor Initiated or Agent Initiated chats are available.

Reporting & Analytics

Detailed reporting & analytics helps you stay informed about how efficiently the service is being performed.

Quality Monitoring

Services are monitored closely to ensure the quality is maintained at all levels and at all times.

Feedback

Regular Customer Feedback is taken on Reservation Services and Reporting on Feedback is provided to you.

Why Outsource Reservations?

Too Complex

Multiple booking & communication channels, variety of rates and dynamic pricing all add to complexity makes it imperative to have well trained staff.

Training & Retention

While it might be easy to hire reservation agents, bringing them upto exacting standards and then retaining them is not easy today.

Scaling is Linear

It's difficult to add more people on-demand during season or during surge events. It's equally challenging when you want to add a new property.

Service Quality

Meeting with your guests expectation and maintaining the service quality across all channels is not easy.

What are the benefits?

Improve
Conversions

Agents are specifically trained to convert call-to-book ratios and ensure increase in percentage of guaranteed reservations.

Best-in-Class Service

Provide Best in class service to your guests through a team of professionally trained reservation agents.

Improve
Brand image

Strengthen your brand image with benefits of a technologically advanced call centre and provide a multi-modal and holistic experience to your guests.

Increase Customer Loyalty

Efficient and responsive service manifests itself with increasing customer confidence thereby increasing their stickiness and loyalty.

Yes, I want to understand more about how Managed Reservations can help my hotel / chain.